Home / Business / Ibis Styles Nairobi Westlands Pioneering a New Guest Initiative “ALL Safe’’ that Redefines Hospitality Experience

Ibis Styles Nairobi Westlands Pioneering a New Guest Initiative “ALL Safe’’ that Redefines Hospitality Experience

The hotel is open and ready to welcome guests to stay and dine-in service at the Rooftop Restaurant-Kilele Nyama- following the implementation of ALL Safe measures in addition to the Ministry of Health directives.

The ground-breaking ‘ALL Safe’ programme, already rolled out at ibis Styles Nairobi Westlands has seen the hotel appoint a health and safety officer Mr Vincent Okong’o, who not only ensures cleaning and hygiene protocols are implemented to the highest standards but also works with the rest of the team at the hotel to be available to handle guests questions and concerns on their safety and wellbeing.

Having undergone special training, Mr Okong’o is the hotel’s ambassador of the new ALL Safe Accor Programme – a set of rigorous measures designed to protect and reassure guests that safety measures are being actively practised at the hotel to prevent the spread of Covid-19.

Recognising that guest priorities have drastically shifted following the global Covid-19 pandemic, the ALL Safe programme highlights include tailor-made operating protocols, cleaning products technology and team members training developed in partnership with hygiene solutions specialist Bureau Veritas.

The initiative is bolstered by Accor’s strategic partnership with global insurance giant AXA, which as of July 2020, will be providing guests at its 5,000 properties worldwide with free medical support that includes consultations with medical professionals by phone or in the location where they are staying.

“Welcoming, safeguarding and taking care of you is at the very heart of what we do and who we are. As we work on new and improved processes to ensure the safety and wellbeing of our guests and team members, we are pleased to share with you a few new updates we have implemented at the hotel” Stuart Clay- General Manager, ibis Styles Nairobi Westlands.

“The Covid-19 pandemic has forced us all to change the way we live, work and stay and being part of the largest hotel group in the Middle East and Africa, we are taking the lead in reinventing the hospitality experience, introducing dedicated ‘ALL Safe Officers’ and a rigorous programme of transparent measures that give guests peace of mind and put their health first, which is what they now value most.”

Accor’s ALL Safe Accor Programme is all-encompassing, with procedures responding to new consumer behaviours and expectations.

All guests visiting or staying at ibis Styles Nairobi Westlands will only be granted access if they are wearing a proper facemask and gloves (provided by the hotel). We are also working closely with the Ministry of health to ensure the strictest compliance with policies and guidelines issued to protect guest health and safety during the ongoing pandemic.

Conference room, Ibis Styles Hotel – Nairobi.

Hygiene and cleanliness
 The appointment of specially trained ‘ALL Safe Officer’ to oversee all cleaning-related hotel operations, preventative measures and to handle guest enquiries

 Guest gloves provided (and masks if guests arrive without an appropriate face cover), plus hydro alcoholic gel and wipes

 Installation of sensory hand washing stations at all restaurant entrances.

Flexibility
 New innovative dining solutions, including individually wrapped food packages for breakfast, and meetings delegates

 Guests who planned to stay between March 17th, 2020 and June 30th, 2020 (inclusive) may modify the date of stay or cancel their reservation and receive a credit voucher for use at the hotel within 18 months.

ABOUT ACCOR
Accor is a world-leading augmented hospitality group offering unique experiences in 4,900 hotels and
residences across 110 countries. The Group has been acquiring hospitality expertise for more than 50
years, resulting in an unrivalled portfolio of brands, from luxury to economy, supported by one of the
most attractive loyalty programs in the world.

Beyond accommodation, Accor enables new ways to live, work, and play, by blending food and beverage with nightlife, wellbeing, and co-working. It also offers digital solutions that maximize distribution, optimize hotel operations and enhance the customer experience.

Accor is deeply committed to sustainable value creation and plays an active role in giving back to planet and community via its Planet 21 – Acting Here program and the Accor Solidarity endowment fund, which gives disadvantaged groups access to employment through professional training.

Accor SA is publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACRFY) in the United States. For more information visit accor.com. or become a fan and follow us on Twitter and Facebook.

All guests visiting or staying at ibis Styles Nairobi Westlands will only be granted access if they are wearing a proper facemask and gloves (provided by the hotel). We are also working closely with the Ministry of health to ensure the strictest compliance with policies and guidelines issued to protect guest health and safety during the ongoing pandemic.

About Edwin Ochieng

Edwin Ochieng is living true to the calling of Journalism, He is passionate about issues of Business and Politics. Edwin Ochieng is a graduate from St Paul University and East African School of Media Studies (EASMS).

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