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The rise and fall of Double M, and the Solution

admin January 18, 2022
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Sometime in 2004, Nairobi’s shitty transport services was changed by purple-painted buses which had crew who were dressed in uniform and courteous. This was the beginning of Double M.

This was a little before late transport Minister John Michuki rules came in and for the first time in eons, Nairobi residents especially from lower classes felt like humans.

In the past, that’s before 2004, Nairobians were hurdled like cows inside a shed. And the most disheartening thing was that a lot of women were abused inside such ‘cowsheds’.

Most people don’t know but Double M bus was a partnership between two close family members, one was christened Express Connections and the other Commuter Train.

Cases of a man removing his private part, masturbating and emptying the contents of his balls on a woman’s backside were reported in many routes. The notorious ones were Dandora, Buruburu and also in the commuter trains.

The other menace was that some people would board and alight without paying the fare in some Nairobi buses. Those that used the KBS buses that had multiple doors can attest to this.

Double M changed all these.

Screenshot from A tweet by Activist Boniface Mwangi about the fall of Double M bus services

No loud music

The bus also didn’t want to disturb tired commuters with loud music. Nairobi life is already hard and listening to loud unnecessary music while going home in the evening is a lot of stress.

Double M buses are always quiet and serene.

A conductor pushing a stalled Double M bus. This has been a normal sight sicne the death of he bus service founder in 2011

 Stable fare

The other thing is that the bus company also charged stable fare on its routes. The fares to this day, aren’t affected by rain as in other Matatus. In other matatus, when it rains in Nairobi, he fares sometimes doubles; it is also expensive to ride on matatus during rush hours. Double M was not like this, for a long time, the most they charged, for example, a route like Umoja 35/60 was Sh60, while other bus companies such as Umoinner etc put their fares between Sh80 – Sh150.

 Downward trend

The rain started beating the bus company after the owner Mugo Mwangi died in Dec 2011. It has been a downward spiral as the buses aren’t serviced and the staff seems to have learned a few bad behaviors from their unruly counterparts in the Sacco bus firms.

Double M used to attract the best employees, but now those have been run out of town, literally, and the bus firm is now attracting those that have been fired from Umoinner, Outreach, and other rogue Saccos.

Double M’s Mary Mwangi with General Motors MD Rita Kavashe during an Isuzu ride to town from Buruburu. This was after the launch of the ‘Tuko ndani na Isuzu’ campaign. (Image: Courtesy)

The financial situation, at the bus firm worsened after the lady, the wife to the owner Ms. Mary Mwangi, who now deemed it fit to run in the elections as an MP for Embakasi East. Not once, but twice in 2013 and 2017.

Election campaigns are not cheap and she has lost a lot of money in the process. As time goes by, she stands no chance of clinching such a big political seat, maybe she should try Member of County Assembly (MCA), because current Embakasi East MP Babu Owino and his Challenger Francis Mureithi are very young and going nowhere.

Solutions for ailing Double M
Though this is not a very thorough assessment of the troubles bedeviling commuter service bus company, it presents a snapshot of its woes. And I believe that, for the firm to heal and get back to winning ways, the lady, should cede some shares in the company and let it be controlled by someone else.

Kenyans still love Double M, they’ll stand in the line, during sunshine, cold and even rainy nights just to wait for one to ferry them home after work.

In Eastlands, the bus plied Umoja, Buruburu, Komarock, Donholm Routes. The bus also plied the Kawangware route.

Some of the reasons given for this cult-like following of Double M buses is the quietness, good mannered crew (at least this is remembering the past) and four seats in a row, which makes the buses spacious.

Save this great bus company.

295 thoughts on “The rise and fall of Double M, and the Solution”

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