October 5, 2024

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This is why Safaricom Is constantly reminding you to Update Your SIM Registration Details

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Dear Customer, urgently visit a Safaricom Shop, Dealer or Agent with original ID to update your SIM registration. Dial *106# for lines registered to your ID. This is the message every Safaricom user have received from Safaricom telecommunication. However, many users are receiving a notification that seems to be quite strange and now has people questioning its purpose.

All mobile operators are verifying that all customers have required registration documents attached to all their lines. As part of the process, some customers will be contacted to visit any of Safaricom registration points as stated with their ID to confirm their registered lines.

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Why Safaricom is Still Asking You To Update Your SIM Registration Details.

Updating your SIM card details with Safaricom goes in line with the Communications Authority of Kenya’s (CA) mandate of ensuring that all customer mobile numbers are properly registered against the correct identification details provided by the owners of the SIM cards.

According to the CA, it is illegal to have a SIM card that is registered with incorrect details, and this is why you have probably been receiving push messages from Safaricom asking you to go to and update your SIM card details. The Communications Authority (CA), has stated that mobile phone subscribers who have registered their SIM cards without providing their photo IDs to face disconnection by April 15.

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